The Synology Cloud Sync not working problem can be caused by improper connection on Cloud Sync, low version of Cloud Sync, and the limitations imposed by cloud service providers. You can fix the issue with the following solutions: Solution 1: Reconnect Synology NAS and the cloudġ. On the Cloud Sync user interface, select the connection which has an issue from the left panel.Ģ. Then, choose Unlink to remove the connection of your Synology NAS and the cloud.ģ. Click on the “ +” icon at the bottom-left corner to create the connection again. Cloud Sync should then start syncing the remaining folders and files. Sometimes, the Synology Cloud Sync not syncing issue can result from low version of Cloud Sync. Solution 3: Check limitations of a specific cloud To fix it, please go to Package Center, click on the Cloud Sync package, and choose Auto-update from the drop-down menu. Files will not be synced by Cloud Sync if: ( Learn more about cloud limitations >) When you encounter the error of Synology Cloud Sync not syncing all files, you can also fix it by checking out the limitations of a specific cloud. The file has been uploaded for more than 48 hours. To fix the problem of Synology Cloud Sync Dropbox not working, you can filter out certain file names in the following steps:ġ. Select the cloud service that has an error from the connection list on the left.Ģ. Go to the Task list tab, select a sync task and click Edit.ģ. Select the folders you want to sync under the Folder tab and prevent certain files from being synced under the File Filter tab. If you have tried all the above solutions but still find Synology Cloud Sync not syncing all files, it is time to resort to another file sync tool.
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